byond Platform Privacy Notice
This page describes what we collect when you use byond and how we keep that data protected. We at byond collect personal information to operate our platform, process your deposits and withdrawals, verify your account, and provide customer support. Our privacy practices comply with applicable data protection standards, and we do not sell your information to third parties.
We collect data in three ways: directly from you during registration and account management, automatically when you use byond, and from third-party payment processors when you fund your account. All data is encrypted and stored on secure servers. You have the right to access, correct, or request deletion of your personal information at any time by contacting our support team.
Our commitment is to be transparent about what we collect, why we collect it, and how we use it. This notice explains our data practices in plain language. If you have questions about your privacy on byond, contact us through the help section on our platform.
What we collect on byond
We collect personal information when you register an account on byond. This includes your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, comply with legal requirements, and contact you about your account.
When you deposit funds, we collect payment information. We do not store your full credit card or bank account numbers — payment processors like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet handle that data directly. We record the transaction amount, date, and payment method for your account history and withdrawal processing.
We also collect game activity data. When you play on byond, we record your bets, results, balance changes, and game history. This information is used to settle your account, calculate your balance, and provide you with transaction records. We keep this data for at least seven years to comply with financial record-keeping requirements.
How we use your data on byond
We use your personal information for five main purposes. First, we verify your identity and comply with Know Your Customer (KYC) regulations. Second, we process your deposits and withdrawals through payment providers. Third, we provide customer support and respond to your inquiries. Fourth, we detect and prevent fraud, money laundering, and unauthorised account access. Fifth, we improve our platform by analysing usage patterns and technical performance.
We do not use your data for marketing purposes without your explicit consent. We do not sell your information to third parties. We do not share your data with advertisers or data brokers. The only exceptions are when we are legally required to disclose information (for example, to law enforcement) or when we use third-party processors to help us operate byond.
Third-party processors and data location
We work with third-party service providers to operate byond. Payment processors handle your deposit and withdrawal transactions. Email providers send you account notifications. Cloud hosting providers store our servers and databases. These processors are contractually bound to protect your data and use it only for the services we request.
Our servers may sit outside your jurisdiction. Your data may be transferred to and stored in countries other than Indonesia. By using byond, you consent to this international data transfer. We maintain the same level of data protection regardless of server location, using encryption and access controls to keep your information secure.
Your data rights on byond
- You can access your personal information through your byond account dashboard
- You can request correction of inaccurate data by contacting our support team
- You can request deletion of your account and associated data
- You can download a copy of your transaction history and game records
- You can opt out of non-essential communications at any time
Our byond data protection policy
We at byond use industry-standard encryption to protect your data. All communication between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed and never stored in plain text. Your payment information is handled by certified payment processors who comply with PCI DSS (Payment Card Industry Data Security Standard).
We limit access to your personal information to byond employees and contractors who need it to perform their jobs. All staff members sign confidentiality agreements and receive data protection training. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
Cookies and tracking on byond
We use cookies to remember your login session, store your preferences, and track your activity on byond. These cookies help us provide a seamless experience — for example, keeping you logged in when you switch between live-dealer tables and sportsbook markets. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for longer periods).
We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. If you wish to disable cookies, you can do so through your browser settings, but this may limit your ability to use byond fully.
Data retention and account closure on byond
We retain your personal information for as long as your account is active. If you close your account, we keep your data for seven years to comply with financial regulations and to investigate potential fraud or disputes. After seven years, we delete or anonymise your information unless we are legally required to retain it longer.
If you request account deletion, we will remove your personal information from active systems within 30 days. However, we may retain anonymised or aggregated data for statistical purposes. We will also retain data if we are legally required to do so or if there is an outstanding dispute or investigation.
Contact us about privacy on byond
If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team through the help section on byond. You can also email us directly. We respond to data access requests within 30 days. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.
Our privacy policy may change from time to time. We will notify you of significant changes by email or through a notice on byond. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this notice regularly to stay informed about how we protect your information.